New Delhi — As the government initiated regulatory action following the massive IndiGo crisis that stranded thousands of passengers, the airline announced on Saturday that more than 95 per cent of its network connectivity has been restored. IndiGo said it is now able to operate flights to 135 of its 138 destinations.
In an updated statement, the low-cost carrier said that while it worked to resolve the recent disruptions in its network, it had “cancelled a significant number of flights and operated a little over 700 flights yesterday, connecting 113 destinations”.
“The main objective was to reboot the network, systems, and rosters so that we could start fresh today with a higher number of flights and improved stability. There are already some early signs of improvement,” an airline spokesperson said.
IndiGo added that it is “on track to operate over 1,500 flights by the end of the day”.
“While we know there is still a long way to go, we are committed to rebuilding our customers’ trust. We thank all our partners and government agencies for their constant support and guidance,” the airline said.
“We apologise once again,” the IndiGo spokesperson added.
Earlier in the day, facing widespread criticism due to ongoing disruptions, IndiGo said it was prioritising customer refunds. This came after the government ordered the airline to settle all pending passenger refunds by 8 p.m. on Sunday.
“We are addressing all customer refunds on priority. We are also working closely with all airports and partners to ensure customers receive timely updates at terminals, on our website, and through direct notifications,” the airline had said.
Meanwhile, disruptions continued for the fifth straight day on Saturday, largely due to an unexpected pilot shortage caused by planning lapses. IndiGo urged passengers to check flight status before heading to the airport and to contact customer support for refund-related queries.
The Ministry of Civil Aviation has also directed the airline to trace and deliver all baggage separated from passengers to their homes or preferred address within 48 hours.
–With inputs from IANS
