Ranchi: After the instructions of Chief Minister Hemant Soren and Minister of Drinking Water and Sanitation Mithilesh Kumar Thakur efforts have been initiated at the state level for speedy disposal and monitoring of all types of public grievances related to drinking water and sanitation.
A state-level call centre has been established for achieving this end. The call centre is being operated from 08.00 am till 08.00 pm without any interruption at the PMU office, Doranda, Ranchi.
The Chief Minister has instructed for the review of the complaints received in the call centre every 15 days by the departmental officer and at the end of the month by the departmental secretary.
The purpose of a web-based call centre is the transparent and speedy disposal of public grievances related to various types of drinking water and sanitation from the remote rural areas of the state.