Ranchi: Secretary of Drinking Water and Sanitation, Department Prashant Kumar said that the State Government is committed to ensuring continuous availability of quality drinking water to all the families of the State. Addressing a press conference he said that a call center is being run by the department to deal with the increasing heat in the state and various other types of complaints. This call center is working seamlessly from 8:00 AM to 8:00 PM. For complaints received on this, every day the senior departmental officer, every 15 days the director and at the end of the month the departmental secretary himself reviews the complaints and it is executed promptly.
The Secretary informed that public grievances are being registered through various means in the call center run by the department. In which on toll-free no 18003456502 and mobile/whats app no 9470176901, e-mail ID callcentredwsd.jharkhand@ gmail.com , Jhar-Jal Mobile App can register a complaint. He said that so far a total of 2,326 complaints have been registered from different districts through these mediums, out of which 1502 complaints have been resolved, the complaints are being resolved expeditiously.
Not a single complaint is pending which is more than 45 days old he said adding that along with this, the department has also been apprised of public grievances through various media channels. A total of 178 complaints were brought to the fore, out of which 144 have been executed. He said necessary action is being taken by holding interdepartmental meetings and meeting with the Deputy Commissioners of all the districts for timely disposal of complaints.
The Drinking Water Secretary informed that till the month of April, the total number of tube wells in the state is 4,40,767, out of which 3,89,510 tube wells are working smoothly, the repair work of the remaining tube wells is being done by the department. He said that the goal of the Jal Jeevan Mission, a scheme run by the government, is to provide water from working domestic taps to every rural household by 2024. He informed that by 2024, a total of 59,23,320 rural households in the state have a target of providing water in a phased manner.
Prashant Kumar said that many continuous efforts are being made by the department to bring clean water to the homes of the state. He said that for this, 175 departmental engineers and officers of the state have been trained on various subjects from reputed institutes of the country. A total of 1939 unemployed youth have been trained in plumber, electrician, pump operator.
The target is to train 12000 more unemployed youth in the year 2022-23. Along with this, water samples are being tested through Jal Sahiyas. Water quality training is being provided to 5 women in each village under the capacity building and community public awareness campaign. In the press conference, the Engineer-in-Chief of the Department of Drinking Water and Sanitation, RN Sharma, departmental officers and other employees were present.