“Farmer Grievance Redressal System” coining new definition of timeliness, transparency & good governance

Ranchi: Farmers of the state are getting answers to their questions and problems related to agriculture and schemes through the Kisan Call Center started on the initiative of Chief Minister Hemant Soren that too through just one phone call, online portal and SMS. All the farmers of the state are getting this free service.

Farmer Grievance Redressal System is no less than a boon for the farmers. Sensitive about the problems of the farmers, the Chief Minister wanted to be aware of the agricultural problems and suggestions of the farmers of the state whose main objective is to make them more empowered and prosperous by planning and deciding the policy in the interest of the farmers on the basis of the data received.

With this view Kisan Call Center farmers are getting solutions to their problems in their language. Jharkhand is the first state in the whole country to have such a system. With the new thinking and new initiatives of the government, a unique solution to the problems related to agriculture is being provided at Kisan Call Center. Farmers of the state can register their problems and suggestions on the call center’s toll-free no 1800-123- 1136 and after receiving the suggestions of the farmers, action is being initiated on them.

This Kisan Call Center is the first such call center in the country, which connects the farmers of the state with the government system through digital medium through various dimensions of timeliness, transparency and good governance. At the same time, it is the first such grievance redressal system by the government for farmers across the country which proves its importance in handling various agriculture-related problems in a simple manner from the comfort of one call sitting at home.

Farmers can not only get their grievances redressed through calls or WhatsApp messages but can also get all technical information related to farming and government schemes like seeds. Farmers can register complaints in their regional language at the Farmers Call Center run by the Directorate of Agriculture.

The solution of farmers’ agricultural grievances in the regional language is unique in the whole country. After registering the complaint, the complainant receives a complaint number on their mobile number through SMS, through which farmers can track the current status of their complaint online and through call. Interaction with farmers in regional language, speedy resolution of complaints, fixation of responsibility of nodal officers, online and offline tracking of complaints are what make it different as compared to other call centers across the country.

In order to improve the quality of service provided to the farmers through Kisan Call Center and to make this service more excellent and best, a thorough review is done at the directorate level keeping the recording of the call safe so that the problems of the farmers can be investigated deeply.

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