Birsa Munda airport is 2nd best in all-India customers satisfaction ranking

Ranchi: Birsa Munda Airport has been adjudged as the second best in all India Customer Satisfaction ranking on the basis of a survey done from April 2022 to March 2023. The Airport Authority of India (AAI) had organized the survey with the help of an independent private agency.

Udaipur Airport was adjudged the best in the country. Airport director KL Agarwal received the award on behalf of Birsa Munda Airport in a programme organized by the Airport Authority of India (AAI) in New Delhi.

He said that credit for the success goes to all of his airport staff. Next time the management will make all attempts to secure the first position in the country.

As many as 52 airports providing service to domestic passengers were surveyed. As many as 50 criteria were fixed for the survey. Those criteria included staff behaviour, cleanliness, shopping facility, parking arrangement, restaurant service, and ground staff facilities among others.

Named after tribal icon Birsa Munda, Jharkhand capital’s airport is the 19th busiest airport in the country. It sprawls over an area of 1568 acres and is used by more than 1.2 million passengers annually. Currently, on a daily basis, 41 flights operate to different cities of the country from Ranchi.

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